Frequently Asked Questions

You can choose from the following payment methods at checkout:
● Debit Card
● Credit Card
● Paypal
● Apple Pay
● Google Pay
● Shop Pay (4 installments)

We currently accept 4 different currencies:

- USD
- EUR
- GBP
- CAD

If your credit or debit card uses another currency, your bank will take care of the conversion for you!

We don’t have any hidden fees for international payments, and even pay the currency conversion fees ourselves!

You’ll have the option to choose your currency at the top right corner of the website once you begin adding items to your shopping cart.

Don’t worry; we’ll keep you up-to-date!
We’ll send you a confirmation email when:
- You place your order
- We ship it

Did your cat finish your check out while you were getting a snack? No worries!
You can make changes to your order until we package it up and send it off.
If we ship it before you get a chance to change your order, contact our support team to start a return.

We are constantly expanding our reach! Here is the current list of countries we ship to.
● The USA
● Canada
● The UK
● Germany
● France
*Visit unocasa.de to view the site in German or unocasa.fr to view the site in French.

If you are outside of these areas and in love with Uno Casa products, get in touch with us via email so we can do our best to help you out!

Once you place your order, we’ll need 1-2 days to process the order for shipment.
You should receive your order within 3-5 days after it has been shipped.

Yes! If you aren’t absolutely in love with our products or find yourself with an unneeded item, we accept returns!
Here are our 4 rules of thumb for making a return:
- The item was purchased from our official website www.unocasa.com
- The item was not used in any way
- The request for a return was made within 28 days of receiving your item
- The item is sent back within 14 days of making the return request
Reach out to us if you need assistance with a return request.

We know things happen and people change their minds. It’s human nature!
When making your return request, mention that you want to exchange your item for something else in our store.

Criteria for exchanging an item:
- The item was purchased from our official website www.unocasa.com.
- The item is unused.
- The return request is made within 28 days of receiving your order.
- The item is returned within 14 days of making the exchange request.

If the issue was on our end, we cover 100% of the shipping cost and will send you prepaid shipping labels. If your item is defective, we take full responsibility and will do our best to make it right! If you decide to make a return for personal reasons, we ask that you cover shipping costs.

Contact our support team to begin your return.

Our warehouse requires 14 days to receive and confirm your return.
If your item meets the return criteria, you will see your reimbursement, exchange, or credit within 14 days.

As of right now, Uno Casa is solely online.
Comfortably shop with us while you sit on the couch and enjoy a cup of Joe.

All Uno Casa products are manufactured only using the highest quality materials by skilled professionals so they will serve you for many years to come, however if our product fails, we are always ready to provide you with free of charge replacements under our Warranty & Repair conditions.

2-YEAR STANDARD GUARANTEE

We will be more than happy to replace any defective item free of charge within 2 years from the delivery date of your order. Simply get in touch with our Customer Support Team who will do their best to assist you in a timely manner.

Warranty does not apply if:

1. The product has been physically damaged
2. The product has been used inappropriately
3. The defect can not be qualified as a factory defect
4. Over 2 years have passed since the delivery date of your order

EXTENDED GUARANTEE

If you purchase our extended guarantee, you will receive the same conditions as our standard guarantee for an extended time period.

*Please note that your product might be changed to a newer model, of no less value, of the same product, if model that you have purchased has already been discontinued*

**Please note that the defective item in the case of warranty being applied will have to be returned back to Return Address provided by our Customer Support Team**

We want you to love our products as much as we do, but if for any reason you don’t like what you receive, let us make it right!

Return policy criteria:
- The item was purchased from our official website www.unocasa.com.
- The item is unused.
- The return request is made within 28 days of delivery.
- The item is sent back to us within 14 days of making the return request.

We offer standard courier delivery in 3-5 business days.

What you see is what you get with us! We don’t have any hidden international fees or taxes.
We even pay all of the currency exchange fees!

Keep in mind, if you're shopping in the US or Canada, standard sales tax will be applied at checkout.

In most cases, you can expect to receive your order within 7 business days.
- 1-2 business days for processing
- 3-5 business days for shipping

While you’re waiting, check out our blog for unique recipes or cleaning hacks!

● You received a defective order.

● You need to make changes to an order that you (or your cat) have already placed.

● You still have questions.